Shipping Policy

Shipping timings

Orders are typically dispatched within 1-3 business days. In the United States we use TNT Smart Shipping. In Australia we use Australia Post. Average delivery times are:

  • US (Standard shipping): 3 - 4 business days
  • AU (Standard shipping): 2 - 8 business days
  • AU (Express shipping): 1 - 3 business days for VIC, NSW, SA, TAS, and ACT, 2-5 business days for WA & NT

Rates

When you subscribe, shipping is always free. For a one-time purchase, standard shipping is $8 or free for orders over $35.

Returns

Our mission is to give you the best possible experience with our product. But if you find that we're not for you, no worries! We're happy to refund your first order (minus the shipping cost), no questions asked. Just let us know within 45 days of purchase. And don't worry about returning any unused product.  

Please note: it can take between 2-4 weeks (sometimes more) to notice the effect of aurum+ so we recommend you finish your 30-day supply before deciding.

For health and safety reasons we can’t process returns on damaged products. But we can send a replacement. Just email us at help@aurum.plus with your order number and some pictures of the damage, and we'll figure out a solution that works for you. You’ll just need to let us know within 30 days of purchase.

Anything else?

We’re in the business of making people feel good. But if you don’t feel good, that’s definitely our business too.

We want you to enjoy everything about us. How we taste, make you feel, how we talk to you and how we look when we show up at your door is all important to us. 

So if you ever have something you want to tell us, please don’t hesitate to email us at help@aurum.plus.