Refund Policy

Returns

Unfortunately, we don't accept returns of products or do product exchanges.

If your order was damaged in transit, or if you've received the wrong Aurum+ order, please reach out to our customer service team immediately by emailing help@aurum.plus and we will send you a replacement.

If you believe there is a quality issue with your Aurum+ order, please share a photo of your received products along with your order details. These inquiries will be handled on a case by case basis.

Anything else?

We’re in the business of making people feel good. But if you don’t feel good, that’s definitely our business too.

We want you to enjoy everything about us. How we taste, make you feel, how we talk to you and how we look when we show up at your door is all-important to us. 

So if you ever have something you want to tell us, please don’t hesitate to email us at help@aurum.plus.